Review Monitoring
Know what customers keep saying about you.
Every review in one place, the ones still waiting for a reply surfaced first, and the themes underneath them, so you learn what to fix rather than just what you scored.
Free to join · No obligation · Early access
What customers mention
Across 46 reviewsProduct preview · demonstration data
Reviews received
46Themes, not averages
The average hides the answer.
A 4.6 tells you almost nothing you can act on. What customers repeatedly mention does.
NegoTrack groups reviews by what they are actually about, so twelve people mentioning how long you took to call back reads as a business problem rather than a run of bad luck.
That is the difference between managing a reputation and improving a service.
Nothing left sitting
Reply while it still counts.
An unanswered one-star review stays visible for years, and a calm reply persuades the person reading it six months later far more than ten five-star ratings do.
NegoTrack surfaces what is still waiting and how long it has been there. The replies are yours to write; an automated response reads exactly like an automated response.
Waiting for a reply
A pattern in your reviews is a pattern in your business.
Response time mentioned 18 times
Set an expectation on the contact page for how quickly you reply, and reply to the three reviews still waiting. Both change the story a new customer reads.
Fewer surprises. Better answers.
Know what customers actually talk about.
Never leave a review unanswered.
See how you compare locally.
One inbox, not five tabs.
- Checking Google now and then
- Missing reviews for weeks
- No idea what the themes are
- Guessing at competitors
- Replying when you remember
- Every review in one place
- One list of what needs a reply
- One view of the themes
Every trade gets judged differently.
What customers praise and complain about changes by business. Pick one to see the kind of theme NegoTrack surfaces.
Punctuality outranked price in every review.
Trades are judged on turning up when promised far more than on being cheapest. That is a schedule problem, not a pricing one.
Related capabilities
Business Health Score
One number covering website, search visibility, reviews and local presence, and the ordered list of what to fix to move it.
Website Audit
Speed, mobile usability, structure and conversion issues checked together and explained in plain language, not developer jargon.
SEO Tracking
Track the search terms that actually bring local customers, and see which pages are indexed, missing or competing with each other.
Local Visibility
Check whether your business appears in local search and maps, whether your profile is complete, and what is holding it back.
Performance Monitoring
Track how fast your site loads on real mobile connections over time, and get told when something makes it slower.
Competitor Analysis
See how nearby competitors compare on visibility, reviews and website health, and what changed recently.
Content Analysis
Check whether your pages say what you do, where you do it, and give a visitor a reason to get in touch.
Answer the review your next customer will read.
NegoTrack is in development. Join the waiting list and we will tell you when the private beta opens.
Free to join · No obligation · Early access
Frequently asked questions
Can NegoTrack reply to reviews for me?
No. Replies are yours to write. Monitoring shows you which reviews need one and what they are about; an automated reply from a tool reads exactly like an automated reply from a tool.
Can it remove bad reviews?
No, and neither can anyone else. Reviews can only be removed by the platform when they breach its policies. Any service claiming otherwise is selling you something that does not work.